The World Wide Head of the Department regarding a two day meeting of a global, cross-functional team: "You all certainly accomplished a lot in this meeting - far more than I expected in two days."

A Director, whose leadership team had been struggling to have productive, results-oriented meetings: "I'm really proud of my team. By working with ICS, we have new norms regarding how we treat one another and how we maintain our focus during our meetings. We realize the importance of being strategic and providing direction for our people. Our meetings have the right balance of operational vs. strategic discussions and, perhaps more importantly, everyone appreciates and supports the different needs of individual team members."

From a coaching client: "I felt informed and affirmed after our conversation. Your genuine desire to help, and interest in me as a person was obvious. I couldn't ask for more." Another said: "By working with you, my development as a manager accelerated exponentially. I have learned how to lead in ways that enable everyone to contribute. Teams are cohesive and natural leaders within those teams have emerged. In addition, I have been recognized with two promotions during a time when the economy and my company was experiencing severe cutbacks and lay-offs. I credit our work together for guiding me - and my team - to this level of success. Thank you."

From a project manager after attending "Managing Projects Successfully" training -- "The instructor was able to take complex concepts and processes and translate them into understandable and practical work practices. I'm really looking forward to incorporating these techniques into my project work."

From a mid-level manager after attending "Effective Presentation Skills" training -- "Excellent instruction and instructor! My confidence has grown tremendously. Your feedback, patience and supportive style made a real impression on how I'll prepare and conduct my presentations in the future. Many thanks!"

From an experienced supervisor after attending "Foundations of Leadership" training -- "I was not looking forward to being away from my work. I was pleasantly surprised - no boring lectures! I really appreciate the class interaction that opened my eyes to some new possibilities. Great job."

From a hands-on employee after attending "Human Performance Excellence" training -- "I really enjoyed the training. I felt like I was encouraged to share my experiences and also learn from others. This class really got me to look at my own behavior and the difference I can make in working safely and smartly. I can apply these ideas on the job and at home."

From a software engineer after attending "Collaborative Consulting Skills" training: "What an eye opener! I never fully realized the consulting and relationship skills that could help me leverage the use of my expertise. I now have methods and techniques that I can use confidently, whether it's only a brief phone conversation with my client, or a situation that will require my prolonged assistance."

From a mid-level operations manager after attending "Fundamentals of Human Performance Excellence" training: "I thought there was little room for improving our on-the-job safety performance. Was I ever wrong! This training gave me a fresh perspective on human error and opportunities for reducing incidents while improving business results. It helped to reenergize my own safety leadership efforts and work with all of my team to make safety our value 24/7/365."